PRIVACY POLICY


PROCESSING OF PERSONAL DATA

The chief processor of personal data for the online store www.tallinlane.ee is TALLINLANE OÜ, registry code 14659435, located at Pöörise 22-61, Tallinn 12618, phone +372 5692 9002 and email tallinlaneou[at]gmail.com


PROCESSED PERSONAL DATA

-company name, name, phone number, e-mail address;
-delivery and/or registration address;
-bank account number;
-cost of goods and services, and payment-related data (purchase history);
-customer support details.

PURPOSE OF THE PROCESSING OF PERSONAL DATA

The personal data shall be used for managing the Buyer’s orders and delivering the goods.

Purchase history data (date of the purchase, goods, quantity, Buyer’s details) shall be used for preparing an overview of the purchased goods and services and for analysing customer preferences. 

Bank account numbers shall be used for making refunds to the Buyer.

Contact details such as e-mail, phone number, company name and name shall be processed for resolving any issues related to the provision of the goods and services (customer support).

The IP address and other network identifiers of the user of the online store shall be processed for providing the online store service as an information society service as well as for producing web usage statistics. 

LEGAL BASIS

The personal data shall be processed for the performance of the contract concluded with the Buyer.

The personal data shall be processed for compliance with legal obligations (for example, accounting and settlement of consumer disputes). 


RECIPIENTS OF TRANSMITTED PERSONAL DATA

The personal data shall be transmitted to the customer support team of the online store for managing purchases and purchase histories as well as resolving any customer issues. 

The processing of personal data takes place in order to fulfill a legal obligation (accounting and settlement of consumer disputes).


The company name, name, phone number and e-mail address of the buyer shall be transmitted to the company responsible for the delivery of the goods. In the case of delivery of the goods by courier service, in addition to contact details, transmitted data shall also include the delivery address. 

Personal data may be passed to IT service providers if necessary to ensure the functionality of the web store or data hosting

If the online store is accounted for by the service provider, personal data will be transmitted to the service provider for accounting purposes;

TALLINLANE OÜ is the controller of personal data, TALLINLANE OÜ transmits personal data necessary for making payments to the authorized processor Maksekeskus AS.

SECURITY AND ACCESS TO DATA

The personal data shall be stored on the servers which shall be located within the territory of the member states of the European Union or countries that have joined the European Economic Area. The data may be transmitted to countries wherein the level of data protection has been deemed sufficient by the European Commission as well as to U.S. companies which have joined the Privacy Shield framework.

The employees of the online store shall have access to the personal data in order to enable the delivery of the goods to the Buyer, resolve any technical issues related to the use of the online store, and provide customer support.

The online store shall implement appropriate physical, organisational and information technology security measures to protect the personal data against accidental or unlawful destruction, loss and alteration as well as unauthorised access and disclosure.

The transmission of personal data to the online store’s authorised processors (for example, transport and data hosting service providers) shall be carried out on the basis of agreements concluded with the online store and the authorised processors. Authorised processors are required to ensure that appropriate security measures are taken when processing personal data.


ACCESSING AND CORRECTION OF PERSONAL DATA

Personal data shall be available for accessing and correction in the user profile in the online store. Personal data related to purchases made without a user account shall be accessible via customer support. 


WITHDRAWAL OF CONSENT

In cases where the processing of personal data is carried out on the basis of the consent of the buyer, the buyer shall have the right to withdraw their consent by notifying customer support by e-mail at tallinlaneou[at]gmail.com .  

RETENTION

Upon closure of a customer account in the online store, any personal data shall be deleted, unless the retention of the data is required for accounting purposes or for the resolution of consumer disputes.

Histories of purchases made in the online store without a customer account shall be retained for three years.

In the event of disputes relating to payments or consumer disputes, related personal data shall be retained until the settlement of the claim or the end of the validity period (three years).

Personal data which are necessary for accounting shall be retained for seven years.

DELETION

If you wish to have your personal data deleted, please contact customer support by e-mail at tallinlaneou[at]gmail.com . Applications for deletion shall be answered no later than within one month. Customer support shall verify your identity and specify the time of the deletion of the data. 


TRANSFER

If you wish to have your personal data transferred, please contact customer support e-mail at tallinlaneou[at]gmail.com. Applications for transfer submitted by e-mail shall be answered no later than within one month. Customer support shall verify your identity and notify you about the personal data applicable to the transfer. 

DIRECT MARKETING MESSAGES

TALLINLANE OÜ shall have the right to use the Buyer’s e-mail address to transmit advertisements and other information related to their products and services, providing the Buyer has given such consent by entering their e-mail address and subscribing to direct mail on the website of TALLINLANE OÜ. The Buyer shall have the right to unsubscribe from e-mail offers and newsletters at any time by notifying TALLINLANE OÜ by e-mail at tallinlaneou[at]gmail.com or by following the instructions in the newsletter.
 

SETTLEMENT OF DISPUTES 

Any disputes arising between TALLINLANE OÜ and the Buyer in relation to the processing of personal data shall be settled through negotiation. Complaints may be submitted to TALLINLANE OÜ by e-mail at tallinlaneou[at]gmail.com or by phone at +372 5692 9002. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).